obengFrequently Asked Questions
Users of obeng ask questions across several areas: how to open an account and verify identity, how deposits and withdrawals work, what games and betting markets we offer, and how we protect account security. This FAQ page answers the most common inquiries so you can get started quickly and understand our policies without contacting support.
We have organized answers by topic—account registration, payments, game rules, and security. Each answer is written in plain language and includes specific details such as payment method names, verification steps, and review windows. If your question is not covered here, scroll to the bottom of this page to find our support contact details.
For detailed legal information, please read our Terms of Use and Privacy PolicyThese documents explain our full terms, dispute resolution, and data handling practices. Our Legal Notice also outlines jurisdiction restrictions and compliance requirements.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets, demo mode, loyalty tiers
- Security and account caredata protection, KYC documents, support channels
We require a clear photo of your national ID (KTP, passport, or driver's license) and a selfie holding your ID next to your face. Some users may be asked to provide proof of address (utility bill or bank statement dated within the last three months). We use these documents to confirm your identity matches our records and to prevent fraud. The verification process is automated and typically completes within minutes. If there is a mismatch or unclear photo, our team will contact you via email or phone to request a resubmission. You cannot withdraw funds until KYC verification is complete.
On the obeng login page, tap Forgot Password. Enter your email address or username, and we will send a password-reset link to your registered email. Click the link within 24 hours to create a new password. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone. If you cannot access your email, contact support with proof of identity (a photo of your ID) and we will help you regain access to your account.
Payments and transactions
We do not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge a small transaction fee depending on your account type and the payment method you choose. These fees are set by your bank or payment provider, not by obeng. When you initiate a deposit or withdrawal, we show you the exact amount that will be deducted before you confirm. Withdrawal requests are reviewed during business hours; processing typically takes one to three business days depending on your bank's settlement schedule.
Withdrawal requests are reviewed during our business hours (Monday to Friday, 09:00–17:00 local time). Once approved, the funds are sent to your bank or payment provider. Processing time depends on your bank's settlement schedule and typically takes one to three business days. Some banks process faster during business hours; others may take longer on weekends or public holidays such as Idul Fitri or Idul Adha. You can check the status of your withdrawal request in your account under Transaction History. If your withdrawal has not arrived after three business days, contact our support team with your withdrawal reference number.
Yes. We accept bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select Bank Transfer as your deposit method, we provide you with a unique virtual account number. Transfer your funds to this account, and the deposit will appear in your obeng account within subject to verification. We also accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for faster processing. Choose the payment method that is most convenient for you. All deposits are instant or near-instant; you can start playing immediately after the funds arrive.
Game rules and features
Yes. We offer demo mode for most slot games and some live-dealer tables. In demo mode, you play with virtual credits that do not represent real money. Demo mode lets you learn game rules and features without risking your account balance. To access demo mode, log in to obeng, navigate to the game you want to try, and tap Play Demo. Your demo balance resets each time you close the game. Demo mode is available on Android, iOS, and desktop. Note that some live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) require a real-money account to play because they involve real dealers and real-time betting.
We reward active players with loyalty points for every bet placed on slots, live-dealer games, and sportsbook markets. Points accumulate in your account and can be redeemed for bonus credits or exclusive perks. Higher loyalty tiers unlock better rewards and faster point accumulation. Your tier is based on your total wagering over the past 30 days. Tier status is updated daily. You can view your current tier, points balance, and available rewards in your account under Loyalty Programme. Points do not expire as long as your account remains active. If your account is inactive for 12 months, unused points may be forfeited.
We cover major football leagues including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer betting on MotoGP and badminton tournaments. For esports, we cover Mobile Legends, Free Fire, and PUBG Mobile competitive events. game information update in real time during matches. You can place bets before the match starts or during live play. Sportsbook betting is available on Android, iOS, and desktop. All odds and markets are subject to availability and may vary by region. Check the Sportsbook section in obeng for the full list of available markets and upcoming fixtures.
Security and account care
We at obeng encrypt all account data using industry-standard SSL encryption. Your password is hashed and never stored in plain text. Personal information (name, ID number, phone number, address) is encrypted at rest on our secure servers. We do not share your data with third parties except payment processors and compliance authorities required by law. Your account data is backed up daily and protected against unauthorized access. You can view, update, or delete your personal information through your account settings. For more details, read our Privacy Policy
You can contact our support team via email at [email protected]. Include your username, account email, and a clear description of your issue. We respond to emails during business hours (Monday to Friday, 09:00–17:00 local time). Response time is typically within 4 hours. For urgent issues, use the in-app help feature to chat with our team directly. You can also reach us through the Contact page on our website. We support English and Indonesian. Please include your account details so we can assist you quickly.
If you suspect unauthorized access, change your password immediately by tapping Forgot Password on the login page. Then contact our support team via email at [email protected] with details of the suspicious activity. We will review your account history and take action to secure it. Do not share your password or login credentials with anyone. Enable two-factor authentication (if available) for extra security. If funds have been withdrawn without your authorization, report it to support immediately with transaction details. We will investigate and may be able to reverse unauthorized transactions depending on the circumstances.